Removing Your Record
Please find a selection of the most commonly asked questions with respect to removing your criminal record, or obtaining a pardon also known as a record suspension in Canada.
If you still cannot find an answer that you are looking for we encourage you to contact one of our Specialists. We are available to answer your questions from 9:00AM Eastern or 6:00AM Pacific Time, Monday to Friday.
You can reach us using Live Chat, email at info@pardonservicescanada.com or by telephone toll free at 1-8-NOW-PARDON (1-866-972-7366).
What is a pardon (now known as a record suspension)?
A Canadian pardon (record suspension) allows people who were convicted of a criminal offence, but have completed their sentence and demonstrated they are law-abiding citizens, to have their criminal record kept separate and apart from other criminal records. Under the Criminal Records Act (CRA), the Parole Board of Canada (PBC) may grant, deny, or revoke record suspensions for convictions under federal acts or regulations of Canada.
Why do I need a pardon (record suspension)?
What if I have been charged but not convicted?
If you have been charged with a criminal offence for which there is no conviction, and even if the charge is subsequently dismissed, withdrawn or stayed, you have a criminal record. The record of the fact that you were charged – as well as your fingerprints, photographs, and any other information you gave at the time of your arrest – is kept on file in the Canadian Police Information Centre (CPIC) database. To clear your record, we petition the local police agency requesting that your file, including photographs and fingerprints, be destroyed in order to delete your police file. This process can take from 6 to 12 months.
Police do maintain the right to retain files when they determine it is in the public’s best interest to do so. Each individual police agency has its own procedures and requirements relating to these applications. Deleting your police file will enable you to freely obtain employment, advance your education, and volunteer.
Am I eligible for a pardon (record suspension)?
You are eligible to apply for a Canadian pardon (record suspension) when you have completed all sentences. A sentence is completed when you have:
- Paid all fines, surcharges, costs, restitution and compensation orders in full
- Served all sentences of imprisonment and conditional sentences, including parole and statutory release
- Satisfied your probation order(s)
What will a pardon (record suspension) do for me?
The Canadian Human Rights Act (CHRA) forbids discrimination based on a conviction for which a record suspension has been granted. This includes services a person needs or the opportunity to work for a federal agency. The CRA states that no employment application form within the federal public service may ask any question that would require an applicant to disclose a conviction. This also applies to a Crown corporation, the Canadian Forces, or any business within the federal authority.
What is the difference between a pardon (record suspension) and a US entry waiver?
Who may apply for a pardon (record suspension)?
When can I apply for a pardon (record suspension)?
The waiting period is:
- 5 years for a summary offence (or a service offence under the National Defence Act)
- 10 years for an indictable offence (or a service offence under the National Defence Act for which you were fined more than $5,000, detained, or imprisoned for more than 6 months
How much does it cost to apply for a pardon (record suspension)?
Can a pardon (record suspension) be granted for all crimes?
Can a pardon (record suspension) be denied?
Yes, for example, if the Parole Board of Canada (PBC) finds that you are not of good conduct. However, you may reapply after one year. The PBC has discretion when considering your conduct during the elgibility period. Rarely will a record suspension be denied if you meet the eligibility requirements. In the rare cases when the PBC issues a Proposal to Deny, you have 60 days to appeal the finding. Typically, a letter of circumstance is required from you outlining the basis of your appeal. If successful, the Board’s ruling will be overturned. If unsuccessful, you would have to wait another full year to reapply.
An estimated 44% of people who file without assistance see their applications denied or returned. Our service relating to record suspension applications carries a full money-back guarantee.
Can a pardon (record suspension) be revoked?
Yes. The Parole Board of Canada (PBC) may revoke a record suspension if:
- You are later convicted of a summary offence under a federal act or regulation of Canada
- The PBC finds that you are no longer of good conduct
- The PBC learns that a false or deceptive statement was made, or relevant information was concealed at the time of the application
In these circumsances, the records of the offences will again be kept with the other conviction records.
Can a pardon (record suspension) cease to have effect?
Yes, if you are subsequently convicted of:
- An indictable offence under a federal act or regulation of Canada
- An offence punishable either on indictable or summary conviction, and
- If the Parole Board of Canada (PBC) is convinced by new information that you were not eligible for a record suspension at the time it was granted or issued
In these circumsances, the records of the offences will again be kept with the other conviction records.
What if I have been given an absolute or conditional discharge?
You do not neet to apply for a Canadian pardon (record suspension) if your criminal record consists only of an absolute or a conditional discharge. Absolute or conditional discharges handed down by the court on or after July 24, 1992, will automatically be removed from the Canadian Police Information Centre (CPIC) computer system one year (absolute discharge) or three years (conditional discharge) after the court decision. For discharges given before July 24, 1992, to be removed from the record, a person must contact the RCMP.
Can any offences make me ineligible?
Yes. You are not eligible for a Canadian pardon (record suspension) if you have been convicted of:
- A Schedule 1 Offence (sexual offence involving a child) under the Criminal Records Act
- More than three (3) offences prosecuted by indictment, each with a prison sentence of two (2) years or more
What documentation is required?
The Canadian pardon (record suspension) documentary requirement are:
- We obtain a record check from the RCMP Canadian Police Information Centre (CPIC) in Ottawa. The record from CPIC will list all of your convictions, charges, and discharges throughout Canada. The CPIC fee for retrieving a criminal record is $25.
- To obtain your certified criminal record, you are required to be fingerprinted. Fingerprinting fees range from $25 – $80. If you are fingerprinted in ink, we will scan and digitize the prints to expedite the criminal record retrieval. Our administration fee for digitizing fingerprints is $25.
- We obtain all court documents detailing your offenses confirming the sentence has been satisfied as required by the Parole Board of Canada (PBC). Our administration fee is the greater or $20 or the current fee levied by the court.
- A criminal record check from the local police detachment for each city you resided in over the last five years is required. Our administration fee is the greater of $60 or the current fee levied by the police detachment. Some local police departments may require personal attendance.
- We obtain the conduct report for past or present members of the Canadian Armed Forces. Our administration fee is $25.
- If you have been convicted of a sexual offence, you will be required to provide documentation demonstrating reformation of character and verification of victim’s age.
- The PBC fee for filing an application for a record suspension is $631.
While we pay certain fees charged by any third party listed above (disbursements) on behalf of our clients up-front, these are charged back to you. Typically, these range from $50 – $150.
What can you do to help me?
An estimated 44% of applications for Canadian pardons (record suspensions) filed directly by individuals without assistance are rejected or returned as incomplete or ineligible. Many people find the process time-consuming, difficult, and lengthy. Our tried-and-tested methods, together with our contacts with police agencies and courts across the country as well as the Parole Board of Canada, ensure that you receive the fastest service possible at affordable rates.
What is the difference between the Standard and the Premium pardon service?
Our premium Canadian pardon service is our fastest, most convenient way to clear your criminal record. We push the process through as quickly as possible. This process ensures the greatest chance for your success.
Payment options are available to meet every budget. We are fast, we are reliable, and we are affordable.
Does a pardon (record suspension) have limitations?
Some limitations do apply to a Canadian pardon (record suspension):
- A record suspension does not erase the fact that you have been convicted of an offence.
- A record suspension does not guarantee entry or visa privileges to another country.
- Courts and police services, other than the Royal Canadian Mounted Police (RCMP) are under provincial and municipal legislation. This means that they do not have to keep records of convictions separate and apart from other criminal records.
- The Criminal Records Act (CRA) lists certain sexual offences. If you were pardoned for such offences, your record will be kept separate and apart, but your name will be flagged in the Canadian Police Information Centre (CIPC) computer system. This means that you will be asked to let employers see your record if you want to work with children or with groups that are vulnerable because of age or disability. The flag is applied regardless of the date of conviction or the date a record suspension was granted or issued.
- A sentence may have included various prohibition orders imposed under the Criminal Code, such as driving or a firearms prohibition order. A record suspension will not cancel these prohibition orders.
Can sexual offences be pardoned?
All other sexual offences can be pardoned. However, these records while “sealed” are flagged denoting the nature of the offence. While your record will not appear in normal searches, should an organization working with the vulnerable sector (children, mentally disabled, elderly), with your permission, conduct a search, it will be advised of the flag. Knowing this, they likely would want you to disclose details of your record.
What are Peace Bonds, and do they affect my criminal record?
Does my employer or landlord have access to my criminal record?
Will my criminal record affect my ability to adopt?
Will my criminal record affect my ability to apply for Canadian citizenship?
Can my military record be pardoned?
What is the process, and how long does it take?
- Obtaining a set of fingerprints from your local police detachment or another authorized private fingerprinting service
- Signing the required Parole Board of Canada (PBC) application
- Obtaining a certified copy of your criminal record, which is required by the PBC to determine what local police checks and court documents will be required to successfully complete your petition
- Depending on the jurisdiction, requiring you to attend your local police detachment in person to get the required police check, noting that each police agency has its own rules and requirements
- Once all documents needed have been received from the various agencies, finalizing your application and petitioning the PBC on your behalf
As your legal representatives, we receive and manage all communications with the police, courts, and the PBC. Your employer, family members, or neighbours are not contacted.
Do I need a lawyer or a representative to apply for a pardon (record suspension)?
Submitting your application through a reliable agency may improve your chances of being granted a record suspension since an estimated 44 % of applications filed directly by individuals without assistance are rejected or returned as incomplete or ineligible. Many people find the process time-consuming, difficult, and lengthy. Our tried-and-true methods, together with our contacts with police agencies and courts across the country as well as the PBC, ensure that you receive the fastest service possible at affordable rates.


