Thank you for visiting Pardon Services Canada’s website. Pardon Services Canada (PSC) Inc. believes that you will find this site informative and easy to navigate, and we hope that you will visit regularly.

Your use of this site and the information, content, and services available through the site are subject to the following Terms & Conditions (“Terms”), which may be updated by us from time to time without notice to you. You can review the most current version of the Terms & Conditions agreement at any time at If you do not agree to any of these Terms, please do not use our site or services.

Our Service Commitment

Pardon Services Canada guarantees to provide all services expeditiously.

Pardon Services Canada’s Privacy Policy guarantees to keep your private information confidential and secure.

Service Terms and Conditions

  1. By completing an application on-line, by phone or in person, you are providing authorization and consent to contract Pardon Services Canada to act as your legal representatives.
  2. By contracting Pardon Services Canada, you agree that all service fees are due at the outset of each application, as we begin our work immediately to ensure prompt processing of our client files. This may include conducting an interview and advising on appropriate action; collecting and transcribing the relevant forms; creating an individual progress tracking computer file; and, reviewing all forms and files for any omissions.
  3. By applying for the Pardon Services Canada Guaranteed Financing Payment Plan Option, you agree and consent to an interest charge of 0.021 per month.
  4. By providing credit card details to Pardon Services Canada for the purpose of making payments, the client agrees that this information may be retained on the account until the service is completed, and may be used to automatically charge any and all disbursement fees owing on the account.
  5. Non-payment of Service Fees and Disbursements, in a timely manner may result in your file being discontinued unless you have made other payment arrangements with Pardon Services Canada.
  6. The client affirms that all information provided is true and correct to the best of his/her knowledge.
  7. The client agrees to maintain consistent communication with Pardon Services Canada to ensure all information is updated. Pardon Services Canada will discontinue the processing of an application and close the client file if unable to contact the applicant or mail is returned undeliverable and no change in mailing address has been received within 6 months.
  8. All closed files are subject to a minimum $200.00 Re-Activation Fee (plus tax).
  9. All NSF and declined credit card payments are subject to a $40.00 administration fee.
  10. Should you decide to cancel your service for any reason, please complete the Request for Cancellation Form and return it to Pardon Services Canada within 14 days from the application date. All cancellations are subject to a $200.00 Administration Fee (plus tax) per service. Requests for cancellations made after 14 days will not be refunded.
  11. All services are subject to Taxes and Disbursements (Government and Administration Fees) and may change at anytime.
  12. Pardon Services Canada specializes in obtaining Canadian Pardons, US Entry Waivers and related services only. Should you require legal advice, please consult a Lawyer.
  13.  Each service package has a list of features which are included with the service, depending on the amount paid. A detailed list of these features can be found on the client portal account or on our website.

General Provisions

Fair Use Policy (FUP)

This policy enables us to manage our staff and resources, as well as our service providers, so we can maintain an ongoing positive experience for all our clients. The FUP for “basic level” clients is one email consultation per month; “standard level” clients have access to two email/telephone consultations per month; “expedited level” clients have access to four email/telephone consultations per month. Inquires/consultations cannot be carried over to subsequent months. Excessive use of our client services by any particular client impairs our ability to offer services at reasonable prices to other clients. Each additional inquiry/consultation will be billed at $35 per occurrence. Our offices regularly send out updates as necessary. Our online portal is available 24/7 to check the progress of your file.

Restriction on Use of Materials

All material, information and content (collectively “Content”) available on this Pardon Services Canada Site, including the manner in which such Content is presented, and the Services are: the sole property of Pardon Services Canada, its registrars, affiliates and/or licensors. All rights reserved. Such Content is protected by Canadian and worldwide laws and treaty provisions. Except as provided herein, you agree not to reproduce, make derivative works of, retransmit, distribute, sell, publish, communicate, broadcast or otherwise make available any of the Content obtained through this Pardon Services Canada Site or any of the Services, including without limitation, by caching, framing or similar means, without the prior written consent of the respective owner of such Content. Pardon Services Canada grants you a limited non-exclusive, non-transferable license to use and display on your computer or other electronic access device, the Content and Services for your own personal and non-commercial use only, provided that you do not modify the Content and that you maintain all proprietary notices.


All product, brand and company names and logos used or mentioned on this Pardon Services Canada Site or any of the Services may be the trademarks or registered trademarks of their respective owners.

User Conduct

In consideration of the availability, and your use, of this Pardon Services Canada Site or any of the Services, you agree to comply with all applicable laws and these Terms and Conditions when using this Pardon Services Canada Site or Service. You agree not to use this Pardon Services Canada Site or any of the Services in a manner which is contrary to law or would serve to restrict or inhibit any other user from using or enjoying this Pardon Services Canada Site, any of the Services, or the Internet; defame, abuse, stalk, harass, threaten or otherwise violate the legal rights of others, including without limitation, rights relating to privacy and publicity; post, transmit, link to, or otherwise distribute any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful material or information; post, transmit, link to, or otherwise distribute any information, materials or content (including for greater certainty, software) which contains a virus, trojan horse, worm or any other harmful or disruptive component.


Pardon Services Canada reserves the right, in its sole discretion, to add to, remove, modify or otherwise change any part of these Terms and Conditions, in whole or in part, at any time. Except as otherwise expressly contemplated herein, changes will be effective when notice of such change is posted on this Pardon Services Canada Site. If any change is not acceptable to you, you must discontinue your use of this Pardon Services Canada Site and any of the Services immediately. Your continued use of this Pardon Services Canada Site or any of the Services after any such changes are posted will constitute acceptance of those changes. Further, Pardon Services Canada reserves the right to change, modify, suspend or discontinue any aspect of this Pardon Services Canada Site, Services or Content from time to time without notice or liability and for any reason whatsoever.

Content Linked to this Pardon Services Canada Site

Please note that certain links on this Pardon Services Canada Site may take you to other websites. Pardon Services Canada provides these links only as a convenience and not as an endorsement by Pardon Services Canada. These linked sites are not necessarily under the control of Pardon Services Canada. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses and other destructive elements. Pardon Services Canada is not responsible for the content of any such linked sites or any other web page which is not part of this Pardon Services Canada Site and under Pardon Services Canada’s control. Unless otherwise expressly provided, Pardon Services Canada makes no representation or warranty regarding, and does not endorse, any linked site or the information, products or services appearing thereon. Accordingly, you agree that Pardon Services Canada will not be responsible or liable in any way for the accuracy, relevancy, copyright compliance, legality, or decency of material contained in any site linked from this Pardon Services Canada Site.

Dealing with Third Parties

You acknowledge and agree that your correspondence or business dealings with any third parties, including any merchants or advertisers, found on, or through, this Pardon Services Canada Site or any of the Services, including payment for and delivery of related goods and services, and all other terms, conditions, representations and warranties related to such dealings, are solely as between you and such third parties. Pardon Services Canada assumes no responsibility whatsoever for any charges you or any user of your account incurs when making purchases or other transactions in this manner. Further, the responsibility for ensuring compliance with all applicable laws in connection with any such transactions shall be yours alone. You agree that Pardon Services Canada shall not be responsible or liable in any way for any loss or damage of any kind incurred as a result of, or in connection with, any such dealings or transactions.

You agree to defend, indemnify and hold harmless each of Pardon Services Canada, its affiliates and licensors and each of their respective officers, directors, employees and agents, including all third parties mentioned on this Pardon Services Canada Site, from and against any and all claims, actions or demands, including without limitation legal and accounting fees, resulting from or related to: (a) your breach of any of these Terms and Conditions; (b) your access to or use of this Pardon Services Canada Site, Services or Content; or (c) your use or reliance on, or publication, communication or distribution of anything on or from this Pardon Services Canada Site or through any of the Services. You shall use your best efforts to cooperate with us in the defense of any claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

Limitation of Liability


You expressly acknowledge that Pardon Services Canada has entered into this agreement, and has and will make this Pardon Services Canada Site, Content and Services available to you in reliance upon the limitations and exclusions of liability and the disclaimers set forth herein, and that in the same form an essential basis of the agreement between you and Pardon Services Canada. You expressly agree that the limitations and exclusions of liability and the disclaimers set forth herein will survive, and continue to apply in the case of a fundamental breach or breaches, the failure of essential purpose of contract, the failure of any exclusive remedy or termination of this agreement.


You acknowledge and agree that Pardon Services Canada, in its sole and absolute discretion, may, without notice to you, suspend or terminate your account or your use of, or access to, this Pardon Services Canada Site or any of the Services, and remove and discard any information or content related to this Pardon Services Canada Site or any of the Services (and your use thereof), for any reason, including where Pardon Services Canada believes that you have violated any of these Terms and Conditions. You further agree that Pardon Services Canada shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with this Pardon Services Canada Site or any of the Services or with any terms, conditions, rules, policies, guidelines, or practices of Pardon Services Canada in operating this Pardon Services Canada Site or any of the Services, your sole and exclusive remedy is to discontinue using this Pardon Services Canada Site or any of the Services.

This agreement is personal to you, and you may not assign your rights or obligations to anyone. These Terms and Conditions constitute the entire agreement between Pardon Services Canada and you pertaining to your use of this Pardon Services Canada Site, Services and Content and supercede any prior agreements between you and Pardon Services Canada with respect to the subject matter hereof. Pardon Services Canada’s failure to insist upon or enforce strict performance of any right or provision of these Terms and Conditions shall not constitute or be construed as a waiver of any right or provision. If any of the provisions (or parts thereof) contained in these Terms and Conditions are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions (or parts thereof) contained herein. No changes to these Terms and Conditions shall be made except by a revised posting on this page or except as otherwise expressly contemplated herein. The parties have required that these Terms and Conditions and all documents relating thereto be drawn up in English. Les parties ont demandé que cette convention ainsi que tous les documents que s’y rattachent soient rédigés en anglais.

Please note that we reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time. Please check periodically for changes. Your continued use of this Pardon Services Canada Site following the posting of any changes to these Terms and Conditions will mean you accept those changes.

Client Portal Use

1. Registration

In order to access some features of the Site, including uploading Content to and downloading some Content from the Site, you must register as a client and get access to our client portal. You may not use another person’s registration. When registering with us, you must provide accurate and complete information.

You are solely responsible for the activity that occurs on your registered account for the client portal, and you must keep your password secure. You must notify Pardon Services Canada ( immediately of any breach of security or unauthorized use of your registered account.

2. Displayed Username

If you wish to register for the client login, Pardon Services Canada recommends that you use a pseudonym (not your real name) as your username when such a change is prompted, provided always that you should not intentionally use the name of another person.

3. Uploading of User-Created Content

If you wish to submit your Content through the client portal you must:

a)    complete the appropriate Upload Form;
b)    obtain and retain all necessary fully completed authorisations and consents as referred to in the Upload Form; and

By doing so you are allowing Pardon Services Canada to use that Content in accordance with the permissions you have granted when registering for the client portal.

4. Liability

You agree to indemnify and keep indemnified Pardon Services Canada against any liability, costs and damages arising from a misuse by you, or another, of the client portal. This includes, but is not limited to, a stolen account.

You shall be solely responsible for your own Content and the consequences of publishing it for the viewing of Pardon Services Canada’s client specialists for the purposes of completing an application and letting you track its progress.

Contacting us

If you have any questions about these Terms and Conditions, the practices of Pardon Services Canada, or your dealings with this Pardon Services Canada, please contact us at:

Pardon Services Canada
355 Burrard Street, Suite 1680 Vancouver, BC V6C 2G8
(604) 685-7899

This document was last updated on May 7, 2014